Terms and Conditions

The customer agrees to be bound by this sale agreement and accepts its terms and conditions (unless the customer has signed a separate formal purchase agreement with THESATNAV, in which case the separate agreement shall govern).

Formation of Contract

The contract is formed only when the goods are dispatched by the seller.

Errors or Omissions

The seller is entitled at any time to correct all errors and omissions (whether clerical, computational or otherwise) in any advertising, quotation, pricing, invoice or acknowledgement.
While our best efforts are made to keep our stock levels and pricing accurate we cannot be responsible for any errors in stock levels and pricing. The seller will notify they buyer promptly of any error or omission discovered by the seller, and give the buyer a full refund.

Description of Products

The seller relies on information from its suppliers and product manufactures. Descriptions, illustrations and literature are therefore not binding on the seller. If the goods do not match the description on the seller’s website, the buyer should inform the seller immediately so that the seller may take appropriate action. TheSatNav can offer a full refund if the correct product is more or cannot be sourced at the price of the un-matching item. TheSatNav is not required to send an item of higher value and a full refund of original order is sufficient.

Delivery

The seller reserves the right to dispatch the buyer’s order in one delivery or by instalments. Failure to deliver any instalment shall not entitle the buyer to repudiate the contract as to any instalments already delivered. The buyer may cancel any undelivered instalments.

Out of Stock Products & Backorders

If a product is ordered but later found to be out of stock the seller reserves the right to put the order on back order and confirm a suggested ETA. with the customer. The customer may ask TheSatNav to either find and offer an alternative (similar) product (if an alternative option is available) price differences will need to be paid by the customer if the cost is higher or if cheaper the difference refunded by TheSatNav to the customer or if the E.T.A. is to far offer a full refund to the customer.

Return of Goods for Credit or Refund

Credit/Refund returns:

Are accepted based on the reason for return, returns are the decision of TheSatNav. Simple reasons like I did not want this anymore are not acceptable for return. Full credit is accepted for goods that have not been opened and the packaging is undamaged, full credits are only accepted for items within 7 days after delivery to customer. Any un-opened and un-damaged goods outside of the 7 day return policy cannot be returned for credit unless TheSatNav allows the return with a restocking fee based on a special circumstance (this decision is made by TheSatNav). If accepted back there is a 15% restocking fee, maximum return period that may be accepted with a 15% restocking fee is 20 days (no longer) from your delivery.
The Restocking fee could be more totally dependant on product and situation. (Final Decision is made by TheSatNav)
TheSatNav has the right to refuse a refund on opened packages and packages outside of the 7 day return policy. Opened packages within the 7 day return policy may be accepted back if TheSatNav wishes to stock the item as a second (this decision is totally up to TheSatNav). Opened and used returns incur a restocking fee of 25% to 50%.
The software cannot be returned for Credit This is due to copyright regulations.
Incompatibility issues are the responsibility of you the customer. If you are unsure of the compatibility of a device we recommend you contact us first before purchasing or investigate it with the manufacture of your device.
Why we charge a restocking fee on returns is because we do not want customers purchasing from us on a try before buy basis.
The restocking fee only is applicable when the item is outside of the returns period or is damaged or used. As we then need to re-sell this as a clearance item at a loss in price.
All products must be returned with all accessories and packaging we cannot accept back any product that is missing packaging or accessories.

Faulty Returns:

All TheSatNav products specify the warranty associated with them, if no warranty is specified please check with TheSatNav for warranty details.
Almost all hardware usually has a 1-year warranty or more.
Software, toners, cartridges, paper etc do not have warranties./li>
Software will usually have a tech support phone line with the manufacturer.
Faulty returns are covered by either TheSatNav direct or the manufacture direct depending on the product. For example, if it is an HP item with an Onsite warranty or a RTB warranty then the support will be direct with the support line.
TheSatNav will advise you of your warranty procedures when you fill in our return form or feel free to contact us and ask.
If TheSatNav handles the faulty return/replacement (80% of our products we handle all the replacements). All you need to do is fill in the return form and TheSatNav will get back to you with return instructions and a return number.
Do not send items direct to TheSatNav. All returns have to go back direct to the service agents address that TheSatNav supplies with a valid returns number.

Faulty Repair and Replacement

All faulty repairs and replacements go direct to the service provider and are repaired or replaced under warranty. Only items within their warranty period can be covered under warranty.
The warranty period starts from the date of invoice (not time of delivery).
Products outside of warranty period cannot be returned for repair or replace.
The software cannot be faulty No faulty returns for software. Any faults with the software will be to do with users computer we suggest contacting the software provider to assist.
Forward replacements, TheSatNav does not do forward replacements unless you are a special commercial customer with trading history with TheSatNav #Special- faulty refunds. Are possible depending on the product and the warranty offered and also depending on how long you have had the item, in general faulty refunds on products will be accepted up to 20 days from invoice, however not all items can come back for a faulty refund (faulty refunds are the decision of TheSatNav)

Shipping of faulty products or credits.

Customer will be responsible to return the item to our return team. If the item got broken during shipping customer will be responsible. Item must be returned in its original condition. Any item which has broken or scratched or any misused sign it won’t cover the warranty.

How to Process a Return or Credit

Fill in the details on the returns for, then click submit. Our returns team will then organise a return number and details for returning the product for repair/replace or credit. Or advise if more detail is required or if the item cannot be returned.

You will get a reply within 24 hours of sending (weekdays only) usual time to get an authorised RA number is 1-2 days. However, some RAs may take longer depending on the warranty provider and the reason for return.

Seller’s Liability and Maintenance Guarantee

The buyer shall ensure that the goods ordered are fit and suitable for the purpose for which they are required before purchasing and the seller is under no liability if they are not.

The buyer is entitled to only such benefits as the seller may receive under any guarantee given to the seller by the manufacturer of the goods.

The warranty does not cover damage from misuse, accident, negligent, inappropriate or improper operation, maintenance, installation, modification, adjustment or overclocking.

The seller’s liability under this contract and the warranty in this clause is confined to the buyer named in this contract, it is agreed that the seller has no liability to any purchaser of the goods from the buyer in that the buyer’s rights under the contract are not assignable without the prior written consent of the seller.

Factory Deals/ Deals/ Reduce to clear items

We don’t accept any return on deals, factory deals or reduce to clear items. All the factory deals have 30-60 Days Limited Warranty. In some deals, we already mentioned the warranty period.

Refurbished Items

Refurbished items only come with 30-60 Days warranty. On some listings, we already mentioned the warranty period.

Force Majeure

The seller shall not be liable to the buyer for any loss or damage directly or indirectly arising out of or in connection with any delay in delivery of the goods, or failure to perform any term of this contract where such delay or failure is caused directly or indirectly by an act of God, fire, armed conflict, labour dispute, civil commotion, the intervention of a government, inability to obtain labour, materials or facilities and accidents, interruptions of, or delay in transportation or any other cause beyond the seller’s control.